Frequently Asked Questions

4th December 2023 - Source: Amanda Chell


Hi Amanda

Hope you are well

When we had our training you happened to mention something about Prostap being 2 items….is this something that we should be counting as 2 items when submitting the scripts at the end of a month?

Hi there,

Yes, Prostap does get 2 dispensing fees, but don’t worry – Prescription services will have picked that up and paid 2 fees.

Hi Amanda,

I hope your keeping well. 😊

We have had some prescriptions returned from Prescription services asking for more information. These items are items which we have amended as a Generic above Tariff. We have added the Manufacturer to the main body and the Manufacturer again and price paid to the left-hand column – what else should we be adding?

Hi there,

I am very well thanks – hope all is good with you?

You will also need to add the pack size to the left-hand column. It may seem obvious to you but Prescription services want all the relevant information.

Hi Amanda

Trust you’re keeping well? 

What is the best way to find out volumes of items which you dispense? We are looking at putting a bulk order together but have no idea on volume?


I am very well thanks -hope all is good with you?

You can run searches through Emis and SystMone and product dispensing numbers  but the easiest way is to check your Epact 2 data.