Frequently Asked Questions

31st July 2023 - Source: Amanda Chell



Hi Amanda 😊

Can I just confirm that we will make a profit giving Cetraxal plus and a loss giving Otomize? I can see we get a 20% discount with Cetraxal but nothing with Otomize.

Hi there,

You are correct, there is no discount with Otomize however Cetraxal has a Manufacturer Discount Scheme of 20% giving a healthy profit.

Hi Amanda

I believe that Jardiance is a Boehringer product… Do you know what the discount we get through AAH for this is?

And do you know whether Forxiga (Astra Zeneca) has a more commercially attractive discount scheme than Jardiance?


Hope you are well?

You are correct, Jardiance is a Boehringer product.

It attracts a retrospective rebate of 13.75% (10% Manufacturer discount scheme and 3.75% as a reduced wholesaler discount)

Forxiga gets a flat 12% and it is taken off invoice price, however if you use a significant amount (ie over 21 packs in a quarter) you will receive an additional 28% – this discount is paid retrospectively.

Hi Amanda,

Hope you’re well?

Can you please let us know if we’ve taken on a dispenser with a 1000 hours dispensing time in a different dispensary does that carry over or does that 1000 hours start again?


I am very well thanks – hope all is good with you?

Is the dispenser NVQ2 qualified?

If so the DSQS criteria is that they have to be NVQ2 qualified and carried out 1000 hours in the dispensary – once this has happened, the dispenser can work unsupervised.

It doesn’t matter where the 1000 hours was carried out however you would still supervise a new dispenser until they were confident working at a new dispensary.